How can I request a refund?

We understand that sometimes a subscription isn't the right fit. If SimplyScapes isn't working out for you, we've made it easy to cancel and request a refund if you're within the refund window.

Refund eligibility

Refunds are available when you cancel your subscription, but only within a specific timeframe from your last payment:

• Annual plans: 10 days from payment
• Monthly plans: 3 days from payment
• Weekly plans: 1 day from payment

If you're within this window when you cancel, you'll have the option to request a refund during the cancellation process.

How to cancel and request a refund

• Log in to your SimplyScapes account
• Click your workspace icon in the top right
• Select "Billing"
• Click "Manage subscriptions"
• Click "Cancel subscription"
• Follow the prompts - if you're within the refund window, you'll see the option to request a refund
• Complete the cancellation process

If you're eligible for a refund, it will be processed back to your original payment method within 5-10 business days.

Important details

Refunds are only available at the time of cancellation. If you cancel your subscription but don't request a refund during that process, we won't be able to issue one later.

Check your email receipts: SimplyScapes sends an email receipt every time a payment is processed. These receipts show your payment date, which helps you determine if you're still within the refund window.  You can also see all payments in the "Current Subscription" screen.

Payment processing: SimplyScapes uses Stripe to securely manage all subscriptions and payments. Refunds are processed through Stripe and will appear on the same payment method you used for your subscription.

Need help?

If you have questions about your refund eligibility or need assistance with cancellation, contact our support team using the Help widget at simplyscapes.com or visit our contact page. We're here to help make this process as smooth as possible.