Troubleshooting & Support

Solve common SimplyScapes problems fast with fixes for login trouble, failed photo uploads, and slow or laggy landscape design performance.

Having trouble with SimplyScapes? Start here to find solutions to common issues.

In This Section

I can't log in — Sign-in code didn't arrive, wrong or expired code, resend limits, and Google sign-in.
My photo won't upload — Supported formats, file size, photos that are too small, and retry steps.
Why is my design loading slowly? — Browser troubleshooting, WebGL support, and performance fixes.

How do I download an invoice?

Download any SimplyScapes invoice or receipt as a PDF in a few clicks from your workspace billing settings, ready for expenses and bookkeeping.

I can't log in

Get back into SimplyScapes fast. Fix sign-in problems when your passwordless login code never arrives, is wrong or expired, or Google sign-in fails.