Billing & Account

Manage your SimplyScapes subscription, payments, and invoices. You'll find everything under your workspace name in the top-left corner, then Billing.

In This Section

• How do I cancel my subscription?. Exact steps to cancel and what happens afterward. This is the most common request, so start here.
• Understanding charges on your account. What each charge means, and why one might look unfamiliar.
• How can I request a refund?. Refund windows, plus duplicate or unexpected charges.
• How do I view my billing history?. See your past invoices and payment history.
• How do I download an invoice?. Save invoices and receipts as PDFs.

Quick Reference

Want to cancel?

You can cancel any time. Go to your workspace name (top-left) → Billing → Manage subscriptions → Cancel subscription. You keep your paid features until the end of the period you've already paid for. Full walk-through: How do I cancel my subscription?

Unexpected or duplicate charge?

Don't panic, most charges are a normal renewal or a free trial that converted. Start with Understanding charges on your account. If you think you see a charge you associate with an Instagram or Meta ad, that article explains it too. For a duplicate or clearly wrong charge, see How can I request a refund? or email support@simplyscapes.com.

Updating your payment method

1. Go to your workspace name (top-left) → Billing → Manage subscriptions.
2. Update your card details in the billing portal.
3. Save. Your next charge uses the new card.

Finding your receipts

We email a receipt for every payment. You can also view and download past invoices from Billing → View billing history. See How do I view my billing history?.

Still need a hand?

Email support@simplyscapes.com or use the Help widget at simplyscapes.com. Include your receipt or the charge details and we'll help.