How can I request a refund?

We get it, sometimes a subscription isn't the right fit, or a charge shows up that doesn't look right. This article covers when refunds are available, what to do if you spot a duplicate or unfamiliar charge, and how long a refund takes to reach you.

Refund eligibility

Refunds are available when you cancel your subscription, but only within a set window from your most recent payment:

• Annual plans: 10 days from payment
• Monthly plans: 3 days from payment
• Weekly plans: 1 day from payment

If you're inside this window when you cancel, you'll be offered the option to request a refund as part of the cancellation flow.

How to cancel and request a refund

1. Log in to your SimplyScapes account.
2. Click your workspace name in the top-left corner.
3. Select "Billing."
4. Click "Manage subscriptions."
5. Click "Cancel subscription."
6. Follow the prompts. If you're within the refund window, you'll see the option to request a refund.
7. Complete the cancellation to submit your request.

If you're eligible, your refund goes back to the original payment method, usually within 5 to 10 business days.

I see a duplicate, unexpected, or wrong charge

If a charge looks off, take a breath. Most of these have a simple explanation, and we'll always make it right if something genuinely went wrong. Here's how to handle it.

First, a quick self-check

1. Look at the date and amount. Compare the charge on your statement to your email receipts. We send a receipt for every payment, and it lists the date, amount, and plan.
2. Check whether it's a renewal. Subscriptions renew automatically on the same date each period. A charge on your renewal date is expected, not a duplicate.
3. Check for a trial that converted. If you started a free trial, the first real charge lands when the trial ends. That can look like a surprise if you'd forgotten the trial date.
4. Look for two accounts. If you or a teammate created more than one workspace, each paid workspace bills separately. What looks like a double charge may be two different workspaces.

For a fuller walk-through of why a charge might look unfamiliar, including charges people connect to a social media or Instagram ad, see Understanding charges on your account.

If it really is a duplicate or an error

If you've checked the above and a charge still looks wrong (for example, two identical charges for the same plan and period, or a charge you truly don't recognize), we'll review it and refund anything charged in error. Email us at support@simplyscapes.com with:

• The date and amount of the charge
• The last four digits of the card, or how it appears on your statement
• A short note on why it looks wrong (duplicate, didn't expect it, don't recognize it)

Please don't worry about the refund window for charges made in error. That window is about changing your mind on a subscription, not about billing mistakes. If we charged you incorrectly, we'll put it right.

How refunds are issued and how long they take

• Refunds always go back to the same payment method you were charged on. We can't send a refund to a different card or account.
• Once we process a refund, it typically takes 5 to 10 business days to appear on your statement. The exact timing depends on your bank or card provider.
• You'll get an email confirmation when a refund is issued. Keep it for your records.

Check your email receipts

SimplyScapes emails a receipt every time a payment is processed. Those receipts are the easiest way to confirm a payment date and check whether you're still inside the refund window. You can also see your payments any time on the Billing page under "View billing history." For step-by-step help, see How do I view my billing history? and How do I download an invoice?.

Need help?

If you have any questions about a refund, a charge, or your eligibility, contact us at support@simplyscapes.com or use the Help widget at simplyscapes.com. Include your receipt or the charge details and we'll get back to you. We're here to make this as painless as possible.