Regaining access to your account

Locked out of SimplyScapes? Recover access when you lose your email, find your designs across duplicate accounts, or transfer the account to a new owner.

Locked out or can't find your work? This article covers account-level access problems, the kind where the account itself is the issue. If your only trouble is that a sign-in code isn't arriving or won't work, that's a quicker fix and it lives in Troubleshooting sign-in codes instead.

SimplyScapes signs you in without a password. You either enter a 6-digit code we email you, or you use Continue with Google. That means access to your account really comes down to access to the email address on it. Most of the situations below are about sorting out which email your account uses, or getting the account onto an email you can reach.

I can't get into my account at all

Work through these in order:

Make sure you're using the same email you originally signed up with. If you sometimes use Google to sign in, try Continue with Google as well, since that can be a separate email from the one you type in.
Search your inbox (and spam folder) for "SimplyScapes." Our welcome email and your login codes both come from us, and the address they were sent to is the email on your account.
If a code just isn't showing up or won't verify, that's a sign-in-code problem, not an account problem. Follow Troubleshooting sign-in codes to get unstuck.
If you've genuinely lost access to the email itself (old work address, closed account, and so on), see I've lost access to my email below.

I think I have two accounts (duplicate accounts)

This usually happens one of two ways:

Different sign-in methods, different emails. Signing in with Google uses whatever address your Google account has, which might not match the email you typed in another time. Each distinct email is its own SimplyScapes account.
You designed something before signing up. If you started a design as a guest and then signed in, that work is normally moved onto the account you signed in with. If a design still seems "missing," it may be sitting on a different email.

What to do:

Sign out, then sign back in with each email or method you might have used, and check which one has the designs you're looking for.
Decide which account you want to keep as your main one (the one with your designs, or your subscription, is usually the keeper).
If your work is split across two accounts and you want it all in one place, email support@simplyscapes.com and tell us both email addresses. We can help you consolidate so you're not juggling logins. Designs don't merge across accounts on their own, so please don't delete either account until we've helped you move everything over.

I've lost access to the email on my account

Because your login code goes to your email, losing that inbox means you can't receive codes. You don't need to start over from scratch.

Email us at support@simplyscapes.com. If you can, write from an address we can tie to you (for example, the one your receipts or notifications went to).
Tell us the old email on the account and the new email you'd like to use going forward.
We'll help move your account to the new email so your designs, workspaces, and subscription stay intact.

This is the same path described in How do I change my email address?, so you can use either article as your guide.

I need to move the account to a different person or email

Handing SimplyScapes off to a business partner, a new owner, or simply a new email address is a common request. There isn't a self-serve "transfer" button yet, but support can take care of it.

Email support@simplyscapes.com from the current account's email address if you still have it. That helps us confirm the request is genuine.
Tell us the new email (or the new person's email) that should own the account going forward.
We'll move the login over so the designs, workspaces, and any subscription move with it, rather than leaving the new owner to rebuild everything.

If you only want to give a teammate access rather than hand over the whole account, you may not need a transfer at all. Adding people to a workspace is covered in Workspaces.

Still stuck?

Email support@simplyscapes.com with:

The email address (or addresses) you think your account might use
What you're trying to do (get back in, combine two accounts, move to a new email, hand the account to someone else)
Any detail that helps us find you, such as a recent receipt or the name on the account

We'll take it from there.